frequently asked questions
How long will it take for my order to ship?
All orders will take 2-3 weeks to ship.
Why will my order take that long to ship?
Because all pieces are handmade they much be thrown, glazed, and fired to order specifics. Please see concept page.
How are the products at MATCH Stoneware made?
Each and every product sold is handmade in our studio in Culver City, CA. We stand by our standards of never using slump molds, jiggering, or slip-casts; every item is made using wheel throwing or hand-building techniques.
Can I place an order for my restaurant of things that are already in stock, or do all things need to be custom for businesses?
You can absolutely place a large order for your business that consists of items we already sell and have in stock. However, please contact us for these orders to ensure a professional discount for you as you will not be able to add it on during checkout.
Are your items dishwasher, microwave, and food safe?
Yes, unless otherwise specified every item sold in our online store that is made to be used for dining purposes is safe in all three elements. All of our glazes that are used are free from lead.
Are your Items oven safe?
No. We can however custom make oven safe products. Please contact us at firstname.lastname@example.org
Which restaurants/businesses can your products be seen in at the moment?
Nightshade, Destroyer, Tesse, Tartine, Fred Segal, Broken English, Alder Statesman, Petite Taqueria, Somni Restaurant, SLS Beverly Hills, and Vespertine.
Is there a minimum number of items needed for a custom order?
Each order will vary and a minimum may be determined during order placement. Please contact us at email@example.com for more information.
Is there a specific fee for a custom order?
We do charge a design fee if you would like a custom prototype created. Otherwise, you can just place a full order to avoid such fee.
Can I purchase a prototype?
No prototypes are for sale, we keep all prototypes in house. To schedule an appointment to discuss a possible prototype please email firstname.lastname@example.org.
Do you offer wholesale prices?
At the moment we do not offer wholesale prices. However, we do offer professional discounts to chefs, designers, restaurateurs, and hoteliers currently involved in the industry. For this discount please contact us at email@example.com.
When can I come in and shop the showroom?
Please see store hours via our contact page. If you would like to book a time to see the showroom outside of set hours please make an appointment by emailing firstname.lastname@example.org.
Do you sell sample pieces and/or seconds of the products?
We do not sell either because of the standard we set for our products. All items that do not meet our quality standards are destroyed for quality control.
Are we able to request sample pieces before making an order?
Because all of our items are handmade in small batches, we do not give out sample pieces.
Please feel free to contact us with any/all questions.