frequently asked questions
How long will it take for my order to ship?
All orders will take minimum 3 weeks to ship.
Why will my order take that long to ship?
Because all pieces are handmade and are thrown, glazed, and fired to order specifics. Please see concept page.
How are the products at Match Stoneware made?
Each and every product is handmade using traditional wheel-throwing and hand building techniques in our studio in Culver City, CA. All design and ideation is done in-house by the Match team. We are NOT a factory and we do NOT use molds, jiggering, slip casts or industrial machines for mass-production. Our potters and hand-builders create in smaller batches to ensure high quality pottery. We deeply value - and enjoy - the skills of this ancient craft in a time where technology is taking away from the human connection. Our customers can know that their dinnerware was made by a talented potter’s actual hands in Los Angeles.
Can I place an order for my restaurant of things that are already in stock, or do all things need to be custom for businesses?
Absolutely - you can order from our core line and visit our showroom to see what we have in stock. However, because of the nature of handmade ceramics, if we cannot fill your entire order from stock, we will hand-throw everything to ensure consistency with finish, glaze and shape. Our aim is always to provide the highest quality ceramics to help you achieve your goals in your business!
Are your items dishwasher, microwave, and food-safe?
Yes, unless otherwise specified, every item sold on our online store that is for dining purposes is safe in all three elements. All of our glazes are free from lead. Our dinnerware is strong and have been fired to high temperatures. (We do, however, recommend hand-washing when possible because of the value of these specialty dinnerware items; but again, either dishwashing or hand washing are perfectly fine.)
Are your items oven safe? Can I cook on the stovetop with them?
No. We can however custom make oven safe products. Please contact us at firstname.lastname@example.org
Which restaurants/businesses can your products be seen in at the moment?
Destroyer, Somni Restaurant, SLS Hotel in Beverly Hills, Nightshade, Vespertine, Hotel Bel-Air, Stoneflower, e Restaurant, The Cut Steak House, Lawson-Fenning, Sacred Thistle, Edible Gardens, Fred Segal, Broken English, Alder Statesman.
Is there a minimum number of items needed for a custom order?
Each order will vary and a minimum may be determined during order placement. Please contact us at email@example.com for more information.
Is there a specific fee for a custom order?
We do charge a design fee if you would like a custom prototype created. Otherwise, you can just place a full order to avoid such fee.
Can I purchase a prototype?
No. Prototypes are not for sale, we keep all prototypes in-house. To schedule an appointment to discuss a possible prototype please email firstname.lastname@example.org.
Do you offer wholesale prices?
At the moment we do not offer wholesale prices. However, we do offer professional discounts to chefs, designers, restaurateurs, and hoteliers currently involved in the industry. For this discount please contact us at email@example.com.
When can I come in and shop the showroom?
Please see store hours via our contact page. If you would like to book a time to see the showroom outside of set hours please make an appointment by emailing firstname.lastname@example.org.
Do you sell sample pieces and/or seconds of the products?
We do not sell either because of the standard we set for our products. All items that do not meet our quality standards are destroyed for quality control.
Are we able to request sample pieces before making an order?
Because all of our items are handmade in small batches, we do not give out sample pieces.
Please feel free to contact us with any/all questions.